The Best Business Phone Systems in Hampden County, MA

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Business Phone Systems in Hampden County

Robust, Scalable Business Phone Systems in Hampden County, MA

As telecom technology continues to evolve, deciding which business phone system in Springfield are best for your office is an ongoing challenge for IT departments. Whether you need a large corporate integration or a small business telephone system in Springfield, Aptera helps you integrate them seamlessly into your myriad of systems and workflow. Starting with a basic understanding of PBX, VoIP systems and other available options will help you make a decision that meets the ever changing telecommunication needs of your business.

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Selecting VoIP Business Phone Systems in Springfield, Chicopee and Westfield

VoIP (Voice over Internet Protocol) phone systems that transmit, forward and route phone calls over the Internet have changed telephony forever. Aptera partners walk you through every step setting up your VoIp phone system in Springfield, Chicopee, Westfield and Holyoke from choosing features, installation and training. These cloud bases virtual PBX systems in Springfield are often the first choice for new and small businesses because of flexibility in features, increased reliability, and lower setup costs.

Cloud Based VoIP/Virtual PBX Systems

Cloud based VoIP or virtual PBX (private branch exchange) business phone systems are hosted on a secure, shared, off-site data center. This allows non-tech employees to set up and use the virtual software platform to make or receive phone calls in the office, at remote locations, and even at home. Virtual PBX technology means less IT troubleshooting on the user side, a multitude of available features, and no requirements to spend money on hardware installations or upgrades. You buy the business phones, pay for monthly service, add SIP Trunks as necessary, that's it. The knock against full VoIP systems in Springfield, Chicopee and Westfield has been reliability because if there is a localized Internet outage you temporarily lose all service.

Locally Hosted PBX

Locally hosted, or premise based traditional PBX is installed, managed, and maintained at the business site—usually in a server closet with other hardware. While the functions are very similar to cloud based systems, it should be noted that all features are provided by the installed equipment at your location. You get more control with a PBX system installation in Springfield, Chicopee, Westfield and Holyoke but upgrades can be costly as new equipment must be purchased, installed, and configured by someone on your staff. Run through traditional copper wiring and switches to handle transfers, extensions, and directories, they offer maximum reliability. VoIP systems are gaining in dependability as technology continues to advance. The tide is turning against traditional PBX networked office phone systems in Hampden County as the expense to set up and maintain the infrastructure is too great and cloud based options for SIP trunking with a web interface are increasingly reliable.

The Big Picture

It can be easy to lose sight of the ultimate goal when reviewing features, weighing the requests of internal departments, and looking at up-time charts. Your head may start to spin as you evaluate business phones from Panasonic, Nortel, NEC and dozens of other brands. Just keep in mind that reliable service, valuable features, and an affordable plan are important and one size does not fit all:

Small Business Phone Systems in Springfield (5 to 100 Users)

Medium and small businesses are best using either land line phone systems or cloud based VoIP services. Landlines offer the basic features such as voicemail, caller ID, and even call transfer without adding hardware to older systems. As you grow and need advanced features such as an auto-attendant you may want to make the jump to cloud based VoIP services.

Large Corporate Systems (Over 100 Users)

Larger businesses with an on-staff IT department can consider a locally hosted PBX system, as they already have the personnel in place to set up and maintain the system. Only with this economy of scale can businesses justify the investment in both equipment and manpower.

High Volume Call Center Telephone Systems

A VoIP system with virtual PBX is typically the best option for call centers fielding over 500 calls per day. Features available with a virtual PBX system such as call distribution, hierarchy routing, overflow queues, and real-time monitoring allow the call center to run smoothly.

Multi-Location Phone Systems in Hampden County, MA

Cloud based VoIP can handle your multi-location business with ease and allows you to use one interface to manage and control your call details. If you have locations 5 locations across Springfield, Chicopee, Westfield, Holyoke and Ludlow, a business phone system that isn't reliant on IT staff in Springfield makes the most sense. No centralized IT department needed and your security department can still monitor all data remotely.

Phone Systems For Remote & Mobile Workforce

Utilize a VoIP system for remote workers with complete virtual office functionality. Employees can integrate existing mobile phones to take or transfer calls in a remote location and change routing on the fly.

Overwhelming Feature Options

When IT managers are trying to upgrade their office phone system in Springfield, Chicopee and Westfield it is easy for 'feature bloat' to grind the process to a halt. There are an immense number of valuable features to choose from but your primary decision maker for telephone systems must be able to decide which feature are necessary, which add some value, and which are just useless bells and whistles.

Meeting Minimum Requirements For Connectivity

Modern high tech office communications systems that combine faxes, video conferencing, data flow management, landlines and cell phones are data intensive . If your building is still wired with old copper wire you will need to upgrade to a fiber optic line to meet these demands. Corporate sized telecommunication systems need WAN (wide area network) for higher speed connectivity between multiple office over large distances. Requirements include at least a T1 line at each location and CAT 5 (category 5 twisted pair) connections for up to 1000 MHz. Fiber optic networks can connect directly into your business phone system in Springfield circumventing the need for traditional landlines in new buildings. For very large offices with high data demands where a T1 might not cut it you may need a stronger connection to the internet backbone with OC48 (Optical Carrier Level) up to 2.5 Gigabits/second or OC192 up to 10 Gigabits/second.

Beyond the Features

System Training

Find out how much training is offered by the Hampden County telecommunications contractor? Also find the average time it takes to set each employee up.

Tech Support

If your phones ever go down you need a tech support team with a quick response time. Ask how technical issues are handled and prioritized and what average response times for problems such as noise on the line or non-working extensions.

Reliability

For most companies, when their telephone system crashes they start losing money immediately. Ask for documented up-time averages for other business similar in size to your own prior to deciding. If they cannot guarantee near 100% up-time then find another system.

Keep Costs in Check

What will a phone system cost in Springfield for my sized business? This is a major factor when ultimately selecting a system but quick, cookie cutter pricing rarely reflects the final price you pay. Considering upfront installation and equipment costs versus lifetime costs when comparing bids is critical but not always easy. Does money need to be spent on wiring and infrastructure? Are there software setup fees? Who owns the phones? Most Hampden County telephone system prices are highly custom and contractors swap similar telecom jargon so make sure everything is clear and itemized on every bid.

Scalability

To make sure you can handle future growth - both employee count and data flow - keep platform scalability in mind during the discovery phase. Your telephone system must accommodate new technology such as video conferencing, live chat customer service functions and anything else your operations department throws at you. Also what happens if you need to downsize, are you contractually obligated to keep paying for a certain number of lines? In general, VoIP systems in Springfield are the most flexible and you can typically add or remove users in seconds on your web interface.

Questions to Ask of Your Business Phone System Provider

Can I keep my current phone number?

Yes, number portability is recognized nationwide from all carriers.

My customers are out of state—can I use a different area code?

Yes, nearly all VOIP service providers in Springfield offer the ability to choose a number from any US area code.

How is the training conducted?

Most small business phone system companies in Springfield offer a combination of training over the phone, video tutorials or online training. Larger companies with more complex telephone systems with long lead times for installation usually include on site training for the in-house tech department (for integration into Salesforce or other external systems) and for regular employees just before launch.

Do you belong to any associations?

In general a phone system contractor who belongs to associations hold themselves to a higher standard and make their track record more public. If they belong to USTelecom for example that should be a step towards earning your trust.

Do I purchase or lease the phone equipment?

Whether you lease or buy business phones in Springfield will depend on the type of system and provider you choose. Most telecom companies lease the equipment to you and provide upgrades periodically to ensure you have the latest technology.

What if my system goes down?

Many providers have a back-up plan in place to allow calls to be re-routed until tech support can resolve the issue.

Is line maintenance included in my plan?

Some, but not all, providers include line maintenance.

Keeping Your Phone System Secure

Thousands of customer details, credit card numbers, and other secure data pass through phone systems in Springfield, Chicopee, Westfield and Holyoke every single day. Security always needs to be a top concern with hacking, toll fraud, and eavesdropping all commonplace and known weaknesses in IP phone system security. Secure phone systems employ firewall technology, signaling and device encryption, and password-coded user features.

Additionally, remember to always:

The NIST www.csrc.nist.gov and GSA www.gsa.gov also offer guidance for implementing corporate standards that protect your company and your clients.

Hampden County Cities Served

Business Phone Systems Springfield, MA

A-1 Telephone Jack And Electrical Service

Main Street
Springfield, MA 1103

Polk Telephone

162 Fort Pleasant Ave
Springfield, MA 1108

Kelser Corporation

1 Monarch Pl
Springfield, MA 1144

New England Communication Corporation


Springfield, MA 1103

Total Communications Inc

1441 Main St
Springfield, MA 1103

Edwin Lopez & Rose Telephone


Springfield, MA 1101

Crocker Communications

1 Federal St, Bldg 102-2l
Springfield, MA 1105

Ctc Communications

1 Federal St, Bldg 111-3a
Springfield, MA 1105

Ibm Corporation

280 Chestnut St
Springfield, MA 1104

Ntz New Technology Systems

1 Mason St
Springfield, MA 1109

Nicolai Anne Marie

24 Venture Dr
Springfield, MA 1119

Nexgen Communications Of Mass

1655 Boston Rd
Springfield, MA 1129

Springfield Business Phone Systems Costs:

Springfield business phone systems costs $323, voip phone systems costs $146.

Business Phone Systems Chicopee, MA

Northeast Communications

523 East St
Chicopee, MA 1020

The Telephone Company

277 Grattan St
Chicopee, MA 1020

Chicopee Business Phone Systems Costs:

Chicopee business phone systems costs $367, voip phone systems costs $166.

Business Phone Systems Westfield, MA

Plante Communications

30 Schumann Dr
Westfield, MA 1085

Westfield Business Phone Systems Costs:

Westfield business phone systems costs $383, voip phone systems costs $174.

Business Phone Systems Holyoke, MA

Rolm Corporation

489 Whitney Ave
Holyoke, MA 1040

One Rate Wireless

50 Holyoke St
Holyoke, MA 1040

Cost Recovery Unlimited Inc

362 Dwight St
Holyoke, MA 1040

Holyoke Business Phone Systems Costs:

Holyoke business phone systems costs $392, voip phone systems costs $178.

Business Phone Systems Ludlow, MA

Ludlow Business Phone Systems Costs:

Ludlow business phone systems costs $351, voip phone systems costs $159.

Business Phone Systems East Longmeadow, MA

East Longmeadow Business Phone Systems Costs:

East Longmeadow business phone systems costs $353, voip phone systems costs $160.

Business Phone Systems Longmeadow, MA

Longmeadow Business Phone Systems Costs:

Longmeadow business phone systems costs $323, voip phone systems costs $147.

Business Phone Systems Wilbraham, MA

Wilbraham Business Phone Systems Costs:

Wilbraham business phone systems costs $368, voip phone systems costs $167.

Business Phone Systems Southwick, MA

Southwick Business Phone Systems Costs:

Southwick business phone systems costs $325, voip phone systems costs $147.

Business Phone Systems Monson, MA

Monson Business Phone Systems Costs:

Monson business phone systems costs $337, voip phone systems costs $153.

Message On Hold N E Llc

536 Mill
Agawam, MA 1001

A-1 Telephone Jack And Electrical Service

Main Street
Springfield, MA 1103

Command Telephone Systems

75 Valleyview Dr
Hampden, MA 1036

Polk Telephone

162 Fort Pleasant Ave
Springfield, MA 1108

Big Sky Communications Inc

1305 Memorial Ave
West Springfield, MA 1089

Kelser Corporation

1 Monarch Pl
Springfield, MA 1144

New England Communication Corporation


Springfield, MA 1103

Total Communications Inc

1441 Main St
Springfield, MA 1103

Edwin Lopez & Rose Telephone


Springfield, MA 1101

Crocker Communications

1 Federal St, Bldg 102-2l
Springfield, MA 1105

Ctc Communications

1 Federal St, Bldg 111-3a
Springfield, MA 1105

Ibm Corporation

280 Chestnut St
Springfield, MA 1104

Ntz New Technology Systems

1 Mason St
Springfield, MA 1109

Nicolai Anne Marie

24 Venture Dr
Springfield, MA 1119

Uplinc

48 Capital Dr
West Springfield, MA 1089

Nexgen Communications Of Mass

1655 Boston Rd
Springfield, MA 1129

Northeast Communications

523 East St
Chicopee, MA 1020

Multilink Communications


Indian Orchard, MA 1151

Normandeau Technologies Inc

2097 Riverdale Street
West Springfield, MA 1089

Rolm Corporation

489 Whitney Ave
Holyoke, MA 1040

The Telephone Company

277 Grattan St
Chicopee, MA 1020

Plante Communications

30 Schumann Dr
Westfield, MA 1085

One Rate Wireless

50 Holyoke St
Holyoke, MA 1040

Cost Recovery Unlimited Inc

362 Dwight St
Holyoke, MA 1040
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Business Phone Systems in Hampden County, MA

Business Phone Systems Hampden County, MA

VOIP Phone Systems in Hampden County, MA

VOIP Phone Systems Hampden County, MA

PBX Phone Systems in Hampden County, MA

PBX Phone Systems Hampden County, MA

Get Pricing on Business Phone Systems in Hampden County, MA

Hampden County Business Phone Systems

Business Phone Systems in Hampden County

Average Cost: $344 per employee
Starting At: $187

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CityAvg. CostLow CostHigh Cost
Agawam $344$183$808
Blandford $383$144$791
Brimfield $399$183$729
Chester $428$190$685
Chicopee $367$179$851
East Longmeadow $353$177$816
Feeding Hills $428$169$881
Granville $416$162$832
Hampden $409$167$741
Holland $425$163$825
Holyoke $392$183$891
Indian Orchard $359$177$683
Longmeadow $323$159$681
Ludlow $351$158$802
Monson $337$143$753
Palmer $354$157$837
Russell $321$146$689
Southwick $325$142$855
Springfield $323$173$668
Three Rivers $397$184$739
Wales $364$145$804
West Springfield $326$174$839
Westfield $383$190$776
Wilbraham $368$163$706
Hampden County VOIP Phone Systems

VOIP Phone Systems in Hampden County

Average Cost: $156 per employee
Starting At: $96

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CityAvg. CostLow CostHigh Cost
Agawam $156$94$378
Blandford $174$74$370
Brimfield $181$94$341
Chester $194$98$321
Chicopee $166$92$398
East Longmeadow $160$91$382
Feeding Hills $194$87$412
Granville $189$83$389
Hampden $185$86$347
Holland $193$84$386
Holyoke $178$94$417
Indian Orchard $163$91$320
Longmeadow $147$82$318
Ludlow $159$81$375
Monson $153$74$352
Palmer $160$81$392
Russell $146$75$322
Southwick $147$73$400
Springfield $146$89$313
Three Rivers $180$95$346
Wales $165$74$376
West Springfield $148$90$393
Westfield $174$98$363
Wilbraham $167$84$330
Hampden County PBX Phone Systems

PBX Phone Systems in Hampden County

Average Cost: $427 per employee
Starting At: $216

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CityAvg. CostLow CostHigh Cost
Agawam $427$210$818
Blandford $475$166$801
Brimfield $495$211$738
Chester $531$218$694
Chicopee $455$206$862
East Longmeadow $437$204$826
Feeding Hills $531$195$892
Granville $516$186$842
Hampden $507$192$751
Holland $527$188$836
Holyoke $486$211$903
Indian Orchard $445$204$692
Longmeadow $401$183$689
Ludlow $435$182$812
Monson $418$165$763
Palmer $439$181$848
Russell $398$168$697
Southwick $403$164$866
Springfield $400$199$677
Three Rivers $493$212$748
Wales $451$166$814
West Springfield $404$200$850
Westfield $475$218$786
Wilbraham $456$188$715
Hampden County KSU Phone Systems

KSU Phone Systems in Hampden County

Average Cost: $330 per employee
Starting At: $210

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CityAvg. CostLow CostHigh Cost
Agawam $331$205$802
Blandford $368$162$786
Brimfield $383$205$724
Chester $411$213$681
Chicopee $352$200$845
East Longmeadow $339$198$810
Feeding Hills $411$190$875
Granville $400$181$826
Hampden $393$187$736
Holland $408$183$820
Holyoke $376$205$885
Indian Orchard $345$199$679
Longmeadow $310$178$676
Ludlow $337$177$796
Monson $324$161$748
Palmer $340$176$832
Russell $308$164$684
Southwick $312$160$849
Springfield $310$194$664
Three Rivers $382$207$734
Wales $349$162$798
West Springfield $313$195$834
Westfield $368$213$771
Wilbraham $353$183$701