The Best Business Phone Systems in Wake County, NC

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Business Phone Systems in Wake County

Robust, Scalable Business Phone Systems in Wake County, NC

As telecom technology continues to evolve, deciding which business phone system in Raleigh are best for your office is an ongoing challenge for IT departments. Whether you need a large corporate integration or a small business telephone system in Raleigh, Aptera helps you integrate them seamlessly into your myriad of systems and workflow. Starting with a basic understanding of PBX, VoIP systems and other available options will help you make a decision that meets the ever changing telecommunication needs of your business.

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Selecting VoIP Business Phone Systems in Raleigh, Cary and Apex

VoIP (Voice over Internet Protocol) phone systems that transmit, forward and route phone calls over the Internet have changed telephony forever. Aptera partners walk you through every step setting up your VoIp phone system in Raleigh, Cary, Apex and Wake Forest from choosing features, installation and training. These cloud bases virtual PBX systems in Raleigh are often the first choice for new and small businesses because of flexibility in features, increased reliability, and lower setup costs.

Cloud Based VoIP/Virtual PBX Systems

Cloud based VoIP or virtual PBX (private branch exchange) business phone systems are hosted on a secure, shared, off-site data center. This allows non-tech employees to set up and use the virtual software platform to make or receive phone calls in the office, at remote locations, and even at home. Virtual PBX technology means less IT troubleshooting on the user side, a multitude of available features, and no requirements to spend money on hardware installations or upgrades. You buy the business phones, pay for monthly service, add SIP Trunks as necessary, that's it. The knock against full VoIP systems in Raleigh, Cary and Apex has been reliability because if there is a localized Internet outage you temporarily lose all service.

Locally Hosted PBX

Locally hosted, or premise based traditional PBX is installed, managed, and maintained at the business site—usually in a server closet with other hardware. While the functions are very similar to cloud based systems, it should be noted that all features are provided by the installed equipment at your location. You get more control with a PBX system installation in Raleigh, Cary, Apex and Wake Forest but upgrades can be costly as new equipment must be purchased, installed, and configured by someone on your staff. Run through traditional copper wiring and switches to handle transfers, extensions, and directories, they offer maximum reliability. VoIP systems are gaining in dependability as technology continues to advance. The tide is turning against traditional PBX networked office phone systems in Wake County as the expense to set up and maintain the infrastructure is too great and cloud based options for SIP trunking with a web interface are increasingly reliable.

The Big Picture

It can be easy to lose sight of the ultimate goal when reviewing features, weighing the requests of internal departments, and looking at up-time charts. Your head may start to spin as you evaluate business phones from Panasonic, Nortel, NEC and dozens of other brands. Just keep in mind that reliable service, valuable features, and an affordable plan are important and one size does not fit all:

Small Business Phone Systems in Raleigh (5 to 100 Users)

Medium and small businesses are best using either land line phone systems or cloud based VoIP services. Landlines offer the basic features such as voicemail, caller ID, and even call transfer without adding hardware to older systems. As you grow and need advanced features such as an auto-attendant you may want to make the jump to cloud based VoIP services.

Large Corporate Systems (Over 100 Users)

Larger businesses with an on-staff IT department can consider a locally hosted PBX system, as they already have the personnel in place to set up and maintain the system. Only with this economy of scale can businesses justify the investment in both equipment and manpower.

High Volume Call Center Telephone Systems

A VoIP system with virtual PBX is typically the best option for call centers fielding over 500 calls per day. Features available with a virtual PBX system such as call distribution, hierarchy routing, overflow queues, and real-time monitoring allow the call center to run smoothly.

Multi-Location Phone Systems in Wake County, NC

Cloud based VoIP can handle your multi-location business with ease and allows you to use one interface to manage and control your call details. If you have locations 5 locations across Raleigh, Cary, Apex, Wake Forest and Holly Springs, a business phone system that isn't reliant on IT staff in Raleigh makes the most sense. No centralized IT department needed and your security department can still monitor all data remotely.

Phone Systems For Remote & Mobile Workforce

Utilize a VoIP system for remote workers with complete virtual office functionality. Employees can integrate existing mobile phones to take or transfer calls in a remote location and change routing on the fly.

Overwhelming Feature Options

When IT managers are trying to upgrade their office phone system in Raleigh, Cary and Apex it is easy for 'feature bloat' to grind the process to a halt. There are an immense number of valuable features to choose from but your primary decision maker for telephone systems must be able to decide which feature are necessary, which add some value, and which are just useless bells and whistles.

Meeting Minimum Requirements For Connectivity

Modern high tech office communications systems that combine faxes, video conferencing, data flow management, landlines and cell phones are data intensive . If your building is still wired with old copper wire you will need to upgrade to a fiber optic line to meet these demands. Corporate sized telecommunication systems need WAN (wide area network) for higher speed connectivity between multiple office over large distances. Requirements include at least a T1 line at each location and CAT 5 (category 5 twisted pair) connections for up to 1000 MHz. Fiber optic networks can connect directly into your business phone system in Raleigh circumventing the need for traditional landlines in new buildings. For very large offices with high data demands where a T1 might not cut it you may need a stronger connection to the internet backbone with OC48 (Optical Carrier Level) up to 2.5 Gigabits/second or OC192 up to 10 Gigabits/second.

Beyond the Features

System Training

Find out how much training is offered by the Wake County telecommunications contractor? Also find the average time it takes to set each employee up.

Tech Support

If your phones ever go down you need a tech support team with a quick response time. Ask how technical issues are handled and prioritized and what average response times for problems such as noise on the line or non-working extensions.

Reliability

For most companies, when their telephone system crashes they start losing money immediately. Ask for documented up-time averages for other business similar in size to your own prior to deciding. If they cannot guarantee near 100% up-time then find another system.

Keep Costs in Check

What will a phone system cost in Raleigh for my sized business? This is a major factor when ultimately selecting a system but quick, cookie cutter pricing rarely reflects the final price you pay. Considering upfront installation and equipment costs versus lifetime costs when comparing bids is critical but not always easy. Does money need to be spent on wiring and infrastructure? Are there software setup fees? Who owns the phones? Most Wake County telephone system prices are highly custom and contractors swap similar telecom jargon so make sure everything is clear and itemized on every bid.

Scalability

To make sure you can handle future growth - both employee count and data flow - keep platform scalability in mind during the discovery phase. Your telephone system must accommodate new technology such as video conferencing, live chat customer service functions and anything else your operations department throws at you. Also what happens if you need to downsize, are you contractually obligated to keep paying for a certain number of lines? In general, VoIP systems in Raleigh are the most flexible and you can typically add or remove users in seconds on your web interface.

Questions to Ask of Your Business Phone System Provider

Can I keep my current phone number?

Yes, number portability is recognized nationwide from all carriers.

My customers are out of state—can I use a different area code?

Yes, nearly all VOIP service providers in Raleigh offer the ability to choose a number from any US area code.

How is the training conducted?

Most small business phone system companies in Raleigh offer a combination of training over the phone, video tutorials or online training. Larger companies with more complex telephone systems with long lead times for installation usually include on site training for the in-house tech department (for integration into Salesforce or other external systems) and for regular employees just before launch.

Do you belong to any associations?

In general a phone system contractor who belongs to associations hold themselves to a higher standard and make their track record more public. If they belong to USTelecom for example that should be a step towards earning your trust.

Do I purchase or lease the phone equipment?

Whether you lease or buy business phones in Raleigh will depend on the type of system and provider you choose. Most telecom companies lease the equipment to you and provide upgrades periodically to ensure you have the latest technology.

What if my system goes down?

Many providers have a back-up plan in place to allow calls to be re-routed until tech support can resolve the issue.

Is line maintenance included in my plan?

Some, but not all, providers include line maintenance.

Keeping Your Phone System Secure

Thousands of customer details, credit card numbers, and other secure data pass through phone systems in Raleigh, Cary, Apex and Wake Forest every single day. Security always needs to be a top concern with hacking, toll fraud, and eavesdropping all commonplace and known weaknesses in IP phone system security. Secure phone systems employ firewall technology, signaling and device encryption, and password-coded user features.

Additionally, remember to always:

The NIST www.csrc.nist.gov and GSA www.gsa.gov also offer guidance for implementing corporate standards that protect your company and your clients.

Wake County Cities Served

Business Phone Systems Raleigh, NC

Telecommunication Resource Management Inc

156 Annaron Ct
Raleigh, NC 27603

Pulsecom Inc

1017 Main Campus Dr
Raleigh, NC 27606

Xtra Handyman Services

1521 Graduate Lane, Suite 104
Raleigh, NC 27606

Sound Telecom

324 S Wilmington St, Suite 136
Raleigh, NC 27601

Concert Telecommunications

7406 Chapel Hill Road, Suite I
Raleigh, NC 27607

Nc Telephone Cooperative Coalition Inc

1514 Glenwood Ave
Raleigh, NC 27608

Carolina Fiber Communications Inc

3812 Tarheel Dr
Raleigh, NC 27609

Bunn Business Phone Systems

1818 Saint Albans Dr
Raleigh, NC 27609

Longleaf Communications Llc

4224 Six Forks Rd
Raleigh, NC 27609

Alcatel

2301 Sugar Bush Rd
Raleigh, NC 27612

E Business Telephone

111 Windel Dr
Raleigh, NC 27609

Metro Technologies

5840 Mchines Pl
Raleigh, NC 27616

Brightstar Communications Inc

8204 Creedmoor Rd
Raleigh, NC 27613

American Business Systems Inc

8612 Stonegate Dr
Raleigh, NC 27615

Alcatel Usa

3712 White Chapel Way
Raleigh, NC 27615

Raleigh Business Phone Systems Costs:

Raleigh business phone systems costs $370, voip phone systems costs $168.

Business Phone Systems Cary, NC

Tsm South Inc

431 Keisler Dr, Ste 100
Cary, NC 27518

Tsm South Inc

431 Keisler Dr
Cary, NC 27518

American Business Systems Inc

105 Sw Cary Pkwy
Cary, NC 27511

Business Telephone Systems

Po Box 6121
Cary, NC 27512

Selectel

622 Sparacus Ct
Cary, NC 27511

Firstcom

1151 Kildaire Farm Rd
Cary, NC 27511

Selectel Inc

1151 Kildaire Farm Rd
Cary, NC 27511

Fintronx

130 Iowa Ln, Ste 204
Cary, NC 27511

Six R Communications

401 N Academy St
Cary, NC 27513

Qualcomm

2000 Centre Green Way
Cary, NC 27513

Cary Business Phone Systems Costs:

Cary business phone systems costs $421, voip phone systems costs $191.

Business Phone Systems Apex, NC

Black Box Network Service

930 Windy Rd
Apex, NC 27502

Apex Business Phone Systems Costs:

Apex business phone systems costs $384, voip phone systems costs $174.

Business Phone Systems Wake Forest, NC

Barhams Prewire Service Inc

1325 Heritage Club Ave
Wake Forest, NC 27587

Abc Phones


Wake Forest, NC 27587

Wake Forest Business Phone Systems Costs:

Wake Forest business phone systems costs $410, voip phone systems costs $186.

Business Phone Systems Holly Springs, NC

Holly Springs Business Phone Systems Costs:

Holly Springs business phone systems costs $407, voip phone systems costs $184.

Business Phone Systems Garner, NC

Nec Dsx Distributor

737 Trebor Dr
Garner, NC 27529

Bunn Communications Inc

288 Hein Dr
Garner, NC 27529

Ets Payphone Inc

309 Technical Ct
Garner, NC 27529

Garner Business Phone Systems Costs:

Garner business phone systems costs $408, voip phone systems costs $185.

Business Phone Systems Morrisville, NC

Morrisville Business Phone Systems Costs:

Morrisville business phone systems costs $373, voip phone systems costs $169.

Business Phone Systems Knightdale, NC

Knightdale Business Phone Systems Costs:

Knightdale business phone systems costs $416, voip phone systems costs $188.

Business Phone Systems Wendell, NC

Wendell Business Phone Systems Costs:

Wendell business phone systems costs $410, voip phone systems costs $186.

Business Phone Systems Willow Spring, NC

Willow Spring Business Phone Systems Costs:

Willow Spring business phone systems costs $351, voip phone systems costs $159.

Nec Dsx Distributor

737 Trebor Dr
Garner, NC 27529

Bunn Communications Inc

288 Hein Dr
Garner, NC 27529

Telecommunication Resource Management Inc

156 Annaron Ct
Raleigh, NC 27603

Ets Payphone Inc

309 Technical Ct
Garner, NC 27529

Tsm South Inc

431 Keisler Dr, Ste 100
Cary, NC 27518

Tsm South Inc

431 Keisler Dr
Cary, NC 27518

Black Box Network Service

930 Windy Rd
Apex, NC 27502

American Business Systems Inc

105 Sw Cary Pkwy
Cary, NC 27511

Business Telephone Systems

Po Box 6121
Cary, NC 27512

Selectel

622 Sparacus Ct
Cary, NC 27511

Firstcom

1151 Kildaire Farm Rd
Cary, NC 27511

Selectel Inc

1151 Kildaire Farm Rd
Cary, NC 27511

Fintronx

130 Iowa Ln, Ste 204
Cary, NC 27511

Pulsecom Inc

1017 Main Campus Dr
Raleigh, NC 27606

Xtra Handyman Services

1521 Graduate Lane, Suite 104
Raleigh, NC 27606

Sound Telecom

324 S Wilmington St, Suite 136
Raleigh, NC 27601

Six R Communications

401 N Academy St
Cary, NC 27513

Concert Telecommunications

7406 Chapel Hill Road, Suite I
Raleigh, NC 27607

Nc Telephone Cooperative Coalition Inc

1514 Glenwood Ave
Raleigh, NC 27608

Qualcomm

2000 Centre Green Way
Cary, NC 27513

Carolina Fiber Communications Inc

3812 Tarheel Dr
Raleigh, NC 27609

Bunn Business Phone Systems

1818 Saint Albans Dr
Raleigh, NC 27609

Longleaf Communications Llc

4224 Six Forks Rd
Raleigh, NC 27609

Alcatel

2301 Sugar Bush Rd
Raleigh, NC 27612

E Business Telephone

111 Windel Dr
Raleigh, NC 27609

Metro Technologies

5840 Mchines Pl
Raleigh, NC 27616

Brightstar Communications Inc

8204 Creedmoor Rd
Raleigh, NC 27613

American Business Systems Inc

8612 Stonegate Dr
Raleigh, NC 27615

Alcatel Usa

3712 White Chapel Way
Raleigh, NC 27615

Barhams Prewire Service Inc

1325 Heritage Club Ave
Wake Forest, NC 27587

Abc Phones


Wake Forest, NC 27587
27502 | 27511 | 27512 | 27513 | 27518 | 27519 | 27523 | 27526 | 27529 | 27539 | 27540 | 27545 | 27560 | 27562 | 27571 | 27587 | 27588 | 27591 | 27592 | 27597 | 27601 | 27602 | 27603 | 27604 | 27605 | 27606 | 27607 | 27608 | 27609 | 27610 | 27611 | 27612 | 27613 | 27614 | 27615 | 27616 | 27617 | 27619 | 27620 | 27621 | 27622 | 27623 | 27624 | 27625 | 27626 | 27627 | 27628 | 27629 | 27634 | 27635 | 27636 | 27640 | 27650 | 27656 | 27658 | 27661 | 27668 | 27675 | 27676 | 27690 | 27695 | 27697 | 27698 | 27699 |

Business Phone Systems in Wake County, NC

Business Phone Systems Wake County, NC

VOIP Phone Systems in Wake County, NC

VOIP Phone Systems Wake County, NC

PBX Phone Systems in Wake County, NC

PBX Phone Systems Wake County, NC

Get Pricing on Business Phone Systems in Wake County, NC

Wake County Business Phone Systems

Business Phone Systems in Wake County

Average Cost: $361 per employee
Starting At: $140

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CityAvg. CostLow CostHigh Cost
Apex $384$182$745
Cary $421$156$823
Fuquay Varina $321$175$840
Garner $408$143$795
Holly Springs $407$177$736
Knightdale $416$153$757
Morrisville $373$146$761
New Hill $349$157$829
Raleigh $370$176$728
Rolesville $402$154$819
Wake Forest $410$186$895
Wendell $410$145$841
Willow Spring $351$167$677
Zebulon $411$185$806
Wake County VOIP Phone Systems

VOIP Phone Systems in Wake County

Average Cost: $164 per employee
Starting At: $72

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CityAvg. CostLow CostHigh Cost
Apex $174$94$349
Cary $191$81$385
Fuquay Varina $146$90$393
Garner $185$74$372
Holly Springs $184$91$345
Knightdale $188$79$354
Morrisville $169$75$356
New Hill $158$81$388
Raleigh $168$90$341
Rolesville $182$79$383
Wake Forest $186$96$419
Wendell $186$75$394
Willow Spring $159$86$317
Zebulon $186$95$377
Wake County PBX Phone Systems

PBX Phone Systems in Wake County

Average Cost: $448 per employee
Starting At: $162

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CityAvg. CostLow CostHigh Cost
Apex $477$210$755
Cary $522$180$834
Fuquay Varina $398$202$851
Garner $506$164$805
Holly Springs $504$204$746
Knightdale $515$176$767
Morrisville $463$168$771
New Hill $433$181$840
Raleigh $459$202$737
Rolesville $498$178$829
Wake Forest $508$214$907
Wendell $508$167$852
Willow Spring $435$192$685
Zebulon $510$213$816
Wake County KSU Phone Systems

KSU Phone Systems in Wake County

Average Cost: $347 per employee
Starting At: $158

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CityAvg. CostLow CostHigh Cost
Apex $369$204$741
Cary $404$175$818
Fuquay Varina $308$197$835
Garner $392$160$790
Holly Springs $391$198$732
Knightdale $399$172$753
Morrisville $358$163$756
New Hill $335$176$824
Raleigh $355$197$723
Rolesville $386$173$814
Wake Forest $394$208$890
Wendell $393$163$836
Willow Spring $337$187$672
Zebulon $395$208$801